Privacy Statement

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the skillish  service.

Contacting Us

If you have general questions about your account or how to contact customer service for assistance, please visit our online help center at  https://skillish.com/faqs for questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at privacy@skillish.com .

The data controller of your personal information is skillish . Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

Information you provide to us:

We collect the information you provide to us which includes:

#1_ your name, email address, payment method(s), telephone number, and other identifiers you might use (such as an in-game name). We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions;

#2_ information when you choose to provide ratings, taste preferences, account settings, or otherwise provide information to us through our service or elsewhere.

Information we collect automatically:

We collect information about you and your use of our service, your interactions with us, and our advertising, as well as information regarding your network.  This information includes:

#1_ your activity on the skillish service, such as title selections, shows you have watched, search queries, and activity in skillish Idea box.

#2_ your interactions with our emails and texts, and with our messages through push and online messaging channels;

#3_ details of your interactions with our customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;

device IDs or other unique identifiers.

Information from other sources:

We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time but could include:

#1_ service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;

#2_ security service providers who provide us with information to secure our systems, prevent fraud and help us protect the security of skillish accounts;

#3_ payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you;

#4_ online and offline data providers, from which we obtain aggregated demographic, interest-based, and online advertising-related data;

#5_ publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs);

Use of Information

We use the information to provide, analyze, administer, enhance, and personalize our services and marketing efforts, manage member referrals, to process your registration, your orders, and your payments, and communicate with you on these and other topics. For example, we use such information to:

#1_ determine your general Data,  provide Selected content, and provide you with customized and personalized viewing recommendations for Courses we think will be of interest to you.

#2_ secure our systems, prevent fraud, and help us protect the security of skillish accounts;

#3_ prevent, detect, and investigate potentially prohibited or illegal activities, including fraud, and enforce our terms (such as determining whether and for which skillish signup offers you are eligible and determining whether a particular device is permitted to use the account consistent with our Terms of Use);

#4_ analyze and understand our audience, improve our service (including our user interface experiences and service performance), and optimize content selection, recommendation algorithms, and delivery;

#5_ communicate with you concerning our service so that we can send you news about skillish, details about new features and content available on skillish, special offers, promotional announcements, and consumer surveys, and assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, text messages, and online messaging channels.